Home Shipping & Returns
FLO₂ provides air quality monitoring, fresh air automation and environmental sensing solutions for built environment and external environment applications. Some projects may involve shipment of devices, sensors, accessories or related equipment, while others may be delivered as site audits, assessments, consulting assignments or installation services.
Shipping timelines are confirmed at the time of quotation, purchase order or project confirmation. Timelines may vary based on product availability, project location, site readiness, customization requirements and logistics conditions.
For projects involving installation, delivery timelines should be read together with the agreed installation schedule. Any delay in site access, approvals, electrical readiness, civil readiness or client-side coordination may affect the final installation timeline.
FLO₂ currently supports project delivery and product shipment across India, subject to serviceability and project scope. For remote sites, special logistics, travel or installation charges may apply.
If any product is received in a visibly damaged condition, or if the shipment appears incomplete or incorrect, please inform us within 48 hours of delivery.
Once reviewed, we will coordinate the appropriate resolution, which may include replacement, repair, missing-part dispatch or technical support.
FLO₂ products and project components are often configured for specific site requirements. Because of this, returns are generally not accepted once the product has been installed, commissioned, used or customized for a project.
Returns may be considered only in cases where:
All returns are subject to inspection and approval by the FLO₂ team.
Cancellation terms will be governed by the accepted quotation, proposal, purchase order or work order. For project-based assignments, cancellation may not be possible once procurement, customization, site coordination, travel planning or technical work has commenced.