Home Warranty & Support
FLO₂ products and solutions are designed for reliable air quality monitoring, fresh air automation and environmental sensing applications. Warranty and support terms may vary depending on the product, project type, installation scope, AMC terms and commercial proposal.
Warranty coverage will be as mentioned in the accepted quotation, invoice, proposal, work order or service agreement.
Unless specifically stated otherwise, warranty applies only to manufacturing defects or product failures under normal operating conditions. Warranty does not cover damage caused by misuse, improper handling, unauthorized modification, electrical faults, water ingress, physical damage, site conditions outside the product’s operating range or third-party interference.
The warranty may cover:
The exact coverage will depend on the product and project scope.
Warranty does not cover:
For projects involving installation, FLO₂ or its authorized partner will coordinate installation and commissioning based on agreed site readiness. The client is expected to provide safe access, power availability, mounting permissions, network support where required and necessary site coordination.
FLO₂ provides technical support for product-related and project-related issues. Support may be provided through email, phone, remote diagnosis, site visit or partner coordination, depending on the nature of the issue and the applicable support plan.
Annual maintenance contracts, remote monitoring support, calibration support, dashboard support and extended service plans may be available for select projects. These will be quoted separately based on product type, site location, number of devices and service requirements.
Please share the following details when raising a support request: